
OVERVIEW
Welcome to ILLUMA! The terms “we,” “us,” and “our” refer to ILLUMA. ILLUMA operates this store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). ILLUMA is a store powered by Shopify, which enables us to provide the Services.
The following Terms of Use, along with all associated policies (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you must not use or access our Services.
SECTION 1 – ACCESS & ACCOUNT
By agreeing to these Terms of Service, you declare that you are at least the age of majority in your state or province of residence, and you give us your consent to allow any minors in your care to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing or accessing our online stores, or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is correct, up to date, and complete and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and all activities under your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 – OUR PRODUCTS
We strive to provide accurate representations of our products and services in our online stores. However, please note that colors or product appearances may differ depending on the device you use, your settings, and configuration.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or match the descriptions or images in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to remove any product at any time and may limit quantities available to any person, region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
By placing an order, you make a purchase offer. ILLUMA reserves the right to accept or reject your order for any reason at its discretion. Your order is not accepted until ILLUMA confirms its acceptance. We must receive and process your payment before accepting the order. Please carefully review your order before submitting, as ILLUMA may not be able to accommodate cancellation requests after acceptance.
If we do not accept, modify, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time of order.
Your purchases may be returned or exchanged only in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.
SECTION 4 – PRICING & BILLING
Prices, discounts, and promotions may change without notice. The price charged will be the one in effect at the time the order is placed and will be stated in your confirmation email. Unless otherwise stated, displayed prices do not include taxes, shipping, handling, customs, or import fees.
Online store prices may differ from prices offered in physical stores or by third-party platforms. We may occasionally offer promotions subject to additional terms. In case of conflict, the promotional terms prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information and to promptly update this information to complete your transactions and contact you as needed.
You represent and warrant that (i) your credit card information is true and complete, (ii) you are authorized to use the card, (iii) charges will be honored by your card issuer, and (iv) you will pay the amounts charged including taxes and shipping where applicable.
SECTION 5 – SHIPPING & DELIVERY
We are not responsible for shipping or delivery delays. All shipping times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control. Risk of loss transfers to you upon handing over to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including all trademarks, texts, displays, images, graphics, reviews, videos, and audios, as well as the design and arrangement thereof, are the property of ILLUMA or its licensors, protected by U.S. and international laws.
These Terms authorize you to use the Services for personal, non-commercial purposes only. Any reproduction, distribution, modification, or use without our prior written consent is prohibited.
All rights not expressly granted herein are reserved by ILLUMA. Unauthorized use may violate applicable laws.
ILLUMA’s names, logos, product names, and slogans are trademarks of ILLUMA or its licensors. Shopify’s trademarks belong to Shopify. Other trademarks remain the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may be provided access to third-party tools “as is” without warranties or endorsement.
We are not liable for your use of such tools. Your use is entirely at your own risk and subject to the third-party provider’s terms.
New features made available via the Services shall also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and links to third-party websites. We are not responsible for reviewing or verifying the accuracy of third-party content.
Accessing these links is at your own risk. We are not liable for any harm or damages resulting from third-party content, purchases, or transactions. Please review third-party terms and policies before engaging.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: Do not delete or modify this section.]
ILLUMA is powered by Shopify, enabling us to provide Services. However, sales are made directly between you and ILLUMA.
Shopify is not responsible for any aspect of sales or damages arising from transactions with ILLUMA. You expressly release Shopify from any claims or liabilities related to purchases from ILLUMA.
SECTION 10 – PRIVACY POLICY
All personal data collected through the Services is subject to our Privacy Policy [LINK] and Shopify’s privacy policy. By using the Services, you acknowledge having read them.
Shopify may collect and process personal data related to your access and usage of the Services to deliver and improve them. Data may be transferred and shared with Shopify and third parties located outside your country. See our Privacy Policy for more details.
SECTION 11 – FEEDBACK
By submitting feedback (comments, suggestions, reviews, proposals, etc.), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such content for any purpose.
You represent that (i) you own or have the right to share such content, (ii) you disclose any incentive received for submitting it, and (iii) it complies with these Terms.
We reserve the right to monitor, edit, or remove feedback deemed offensive, unlawful, or in violation of these Terms.
You may not impersonate others or use false identities when submitting feedback.
SECTION 12 – ERRORS & OMISSIONS
Our Services may contain typographical errors, inaccuracies, or omissions regarding product descriptions, prices, promotions, shipping, etc.
We reserve the right to correct errors and update information or cancel orders if needed without notice.
SECTION 13 – PROHIBITED USES
You agree to use the Services only for lawful purposes. Prohibited actions include, but are not limited to:
Violating laws or regulations
Infringing intellectual property
Harassment, abuse, defamation
Transmitting false, harmful, or malicious content
Spamming, phishing, impersonation
We may suspend or terminate your account for violating any of the above.
SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services at any time without notice.
The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy Policy.
SECTION 15 – DISCLAIMER
Except as expressly stated, the Services and products are provided “as is” without warranties of any kind.
We do not guarantee uninterrupted or error-free use of the Services.
Some jurisdictions do not allow certain warranty disclaimers, so these may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the extent permitted by law, ILLUMA, its affiliates, and Shopify shall not be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to lost profits, data, or replacement costs, arising from your use of the Services or any product.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless ILLUMA, Shopify, and their affiliates from any claims, damages, or legal fees resulting from your violation of these Terms or applicable laws.
SECTION 18 – SEVERABILITY
If any provision is found invalid, the rest of the Terms remain enforceable.
SECTION 19 – WAIVER & ENTIRE AGREEMENT
Failure to enforce any right shall not constitute a waiver.
These Terms and any related policies constitute the entire agreement between you and us.
SECTION 20 – ASSIGNMENT
You may not assign or transfer your rights without our prior written consent. We may assign these Terms at any time without notice.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by the laws and courts of the jurisdiction in which ILLUMA is headquartered. You consent to such jurisdiction.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect the interpretation of these Terms.
SECTION 23 – CHANGES TO THE TERMS
You may review the latest version of the Terms at any time on this page.
We reserve the right to update or replace any part of the Terms. Continued use after changes constitutes acceptance.
SECTION 24 – CONTACT INFORMATION
Questions regarding the Terms should be sent to: theillumasotre@gmail.com
Our contact details:
LUNEXA ONLINE FZ-LLC
theillumastore@gmail.com
Al Shohada Road, Al Hamra Industrial Zone - FZ, Ras Al Khaimah, UAE
BUSINESS REGISTRATION NUMBER : 0000004068347